Channels
Connect and manage all your customer communication channels from a single Replyn dashboard.
Replyn brings all your customer communication channels into one unified inbox. Connect WhatsApp, Instagram, Facebook Messenger, TikTok, and Phone/SMS to manage every conversation from a single place — no more switching between apps.
Supported Channels
WhatsApp Business
Connect your WhatsApp Business API to send and receive messages, use message templates, and manage customer conversations at scale.
Manage Instagram DMs, reply to comments, and set up welcome messages — all from Replyn.
Facebook Messenger
Connect your Facebook Business Page and handle Messenger conversations alongside your other channels.
TikTok
Link your TikTok Business account to manage messages and engage with your audience.
Phone & SMS
Send and receive SMS messages and manage phone-based conversations within Replyn.
How Channels Work
Once a channel is connected, all incoming messages from that channel appear in your Unified Inbox. Your team can reply to customers directly from Replyn, and every conversation is automatically linked to the corresponding Contact record.
Key Benefits
- Unified inbox — Every message from every channel lands in one place.
- Contact linking — Conversations are automatically associated with existing contacts or new contacts are created.
- Team collaboration — Assign conversations to team members, add internal notes, and track response times.
- Broadcast messaging — Send bulk messages across channels using Broadcasts.
- Automation — Set up welcome messages, auto-replies, and routing rules per channel.
Getting Started
To connect your first channel, navigate to Settings > Channels in your Replyn dashboard and select the channel you want to configure. Each channel has its own setup process — follow the guides linked above for step-by-step instructions.