Contacts
Manage your customer and lead contacts in one place with Replyn's built-in CRM.
Contacts are at the heart of Replyn. Every person your business interacts with — whether they message you on WhatsApp, place an order, or book an appointment — is stored as a contact. The Contacts module gives you a complete view of each person, their conversation history, orders, appointments, and more.
Key Capabilities
- Unified profiles — Each contact consolidates data from every channel and touchpoint into a single record.
- Lifecycle tracking — Move contacts through stages like Lead, Customer, and Lost to keep your pipeline organized.
- Segmentation — Build dynamic segments based on tags, lifecycle stage, channel, activity, and more.
- Tagging — Apply tags to categorize contacts and power targeted broadcasts.
- Bulk operations — Import contacts from CSV, bulk-tag, or bulk-delete with a few clicks.
Explore Contacts
Creating Contacts
Add contacts manually, import from CSV, or let Replyn create them automatically from incoming messages.
Managing Contacts
Search, filter, edit, and perform bulk operations on your contact list.
Contact Lifecycle
Understand lifecycle stages and how contacts move through your pipeline.
Segments & Filters
Create saved segments to group contacts by shared attributes.
Tags
Organize contacts with tags for easy filtering and broadcast targeting.