Organization Settings
Configure your organization's name, type, logo, business information, timezone, and locale preferences.
Organization Settings define the core identity and configuration of your Replyn account. These settings affect how your organization appears to your team and, in some cases, to your contacts.
Organization Name and Logo
Your organization name is displayed throughout the Replyn interface, including in the sidebar, reports, and any customer-facing elements where your business identity is shown.
To update your organization name and logo:
Navigate to Settings > Organization.
Update the Organization name field with your business name.
Click the logo area to upload a new logo image. Supported formats are PNG, JPG, and SVG. The recommended size is 256x256 pixels.
Click Save to apply your changes.
Organization Type
Replyn supports two primary organization types that determine which features are available:
- Ecommerce — Enables product catalog, order management, ecommerce reports, and related features.
- Clinic — Enables appointment scheduling, patient management, clinic-specific workflows, and related features.
Changing your organization type may affect which features and reports are visible. Consult your team before making changes to ensure no workflows are disrupted.
Business Information
The business information section allows you to store key details about your organization:
- Business address — Your primary business location.
- Phone number — The main contact number for your business.
- Email address — The primary business email.
- Website — Your organization's website URL.
This information is used in certain templates and may appear in customer-facing communications.
Timezone and Locale Settings
Configure your organization's timezone and locale to ensure dates, times, and number formats are displayed correctly throughout the platform.
- Timezone — Select the timezone that matches your primary business location. All timestamps in reports, conversations, and activity logs will reflect this timezone.
- Locale — Choose the locale for date and number formatting (e.g., MM/DD/YYYY vs DD/MM/YYYY, currency symbols).
Timezone settings affect how timestamps appear in the interface but do not change when messages are actually sent or received. Message delivery is always in real-time.