Dashboard Metrics
Get a high-level overview of your business performance with the main dashboard widgets and key metrics.
The Dashboard is the first screen you see when you log into Replyn. It provides a consolidated view of the most important metrics across your organization, giving you an immediate understanding of your business health.
Key Metrics
The dashboard displays four primary metric cards at the top of the page:
Total Contacts
Shows the total number of contacts in your CRM. This includes contacts from all channels and lifecycle stages. The card also displays the percentage change compared to the previous period.
Active Conversations
Displays the number of currently open and active conversations across all connected channels. This helps you gauge how busy your inbox is at any given moment.
Open Tickets
Shows the count of unresolved support tickets. Monitoring this number helps ensure your team stays on top of customer issues and maintains response quality.
Recent Orders
Displays the number of orders received within the selected time period. This metric is visible for organizations with ecommerce features enabled.
Date Range Filtering
Use the date range picker in the top-right corner of the dashboard to adjust the reporting period. You can choose from preset ranges or define a custom date range.
Available presets include:
- Today
- Yesterday
- Last 7 days
- Last 30 days
- This month
- Last month
- Custom range
Changing the date range updates all widgets on the dashboard simultaneously, so every metric reflects the same time period.
Dashboard Widgets
Below the key metric cards, the dashboard includes additional widgets:
Recent Activity Feed
A chronological list of the latest actions taken across your organization, including new contacts, incoming messages, ticket updates, and order changes.
Conversation Volume Chart
A line or bar chart showing the number of conversations initiated per day over the selected date range. This helps identify trends and peak activity periods.
Channel Distribution
A breakdown of conversations and contacts by channel (WhatsApp, Instagram, Facebook, etc.), displayed as a pie or donut chart.
