Booking Appointments
Learn how to book patient appointments step by step, from the calendar, a contact profile, or an inbox conversation.
Booking an appointment in Replyn brings together a patient (contact), a doctor, a treatment, and an available time slot. You can start the booking flow from the Clinic > Appointments page, from a contact profile, or directly from an inbox conversation.
Booking Steps
Select a Patient
Choose an existing contact or create a new one. Start typing the patient's name or phone number in the search field to find them quickly.
Choose a Doctor
Select the practitioner who will handle the appointment. Only doctors with active profiles appear in the list.
Select a Treatment
Pick the treatment the patient will receive. The treatment's default duration and price are automatically applied to the appointment.
Pick a Date and Time
Choose a date and an available time slot. The calendar only shows slots that fall within the selected doctor's configured availability.
Confirm the Appointment
Review the appointment summary — patient, doctor, treatment, date, time, and price — then click Confirm to finalize the booking.
Time slots are based on the doctor's availability schedule. If no slots appear for a given date, the doctor may not have availability configured for that day. Check the doctor's profile under Clinic > Doctors to update their schedule.
Booking from a Contact Profile
You can also book an appointment directly from a contact's profile page. Navigate to Contacts, open the patient's profile, and click the Book Appointment button. The patient field will be pre-filled.
Booking from an Inbox Conversation
While chatting with a patient in the Inbox, click the Book Appointment action in the conversation toolbar. Replyn automatically associates the appointment with the contact tied to the conversation.
