Managing Orders
View order details, update statuses, and coordinate fulfillment.
Once a customer places an order, your team takes over to confirm, process, and ship it. This guide covers everything you need to manage orders in Replyn.
Order Status Flow
Every order follows a defined lifecycle. You can move an order forward (or cancel it) from the order detail page.
Pending → Confirmed → Processing → Shipped → Delivered
↘
Cancelled| Status | Meaning |
|---|---|
| Pending | The order has been placed but not yet reviewed by your team. |
| Confirmed | Your team has acknowledged the order and verified the details. |
| Processing | The order is being prepared -- items are being picked, packed, or assembled. |
| Shipped | The order has been handed off to a delivery partner or is in transit. |
| Delivered | The customer has received the order. This is the final successful state. |
| Cancelled | The order was cancelled before delivery. Cancellation can happen at any stage. |
Viewing Order Details
Click on any order in the Orders list to open its detail page. The detail view includes:
- Order Items -- A list of every product and variant in the order, with quantities and line-item prices.
- Order Totals -- Subtotal, any discounts, delivery charges, and the final total.
- Customer Information -- Name, phone number, email, and delivery address associated with the order.
- Payment Status -- Whether payment has been received, is pending, or failed.
Updating Order Status
Open the order
Go to Ecommerce > Orders and click the order you want to update.
Change the status
Use the Status dropdown or action buttons on the order detail page to advance the order to the next stage. Replyn will record the status change with a timestamp.
Confirm the update
Some transitions (such as cancellation) may prompt a confirmation dialog. Confirm to apply the change.
Cancelling an order cannot be undone. Make sure you have communicated with the customer before cancelling.
Order Notes
Use the Notes section on the order detail page to leave internal comments for your team. Notes are not visible to customers and are useful for:
- Recording special handling instructions.
- Noting communication with the customer about the order.
- Documenting reasons for delays or cancellations.
To add a note, type in the notes field at the bottom of the order detail page and click Add Note.
Filtering and Searching Orders
The Orders list supports filtering by:
- Status -- View only orders in a specific stage (e.g., all Pending orders).
- Date range -- Narrow results to a specific time period.
- Customer -- Search by customer name or phone number.
Use the search bar and filter controls at the top of the Orders page to find what you need quickly.